Reference

What You Agree To When You Use gomubet

These terms set out the rules for your account, your transactions via DANA, OVO, or GoPay, and how we handle access to our services.

Account EligibilityPayment Terms: DANA, OVO, GoPayWithdrawal RulesAccount Suspension PolicyJurisdiction & Eligibility

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ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are things we take seriously. We use encrypted connections for every session, and your payment details — whether linked to DANA, OVO, or GoPay — are never stored in plain text on our side. Here is how we handle the key areas that matter to you.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of your stored data via the account help section.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your preferred payment method. You can clear cookies at any time; this will log you out of your current session.

Account Security

Two-factor verification is available for your account login. We recommend enabling it from account settings, especially if you access gomubet from a shared Android device.

Requesting Changes

To update your registered email, phone number, or linked e-wallet, submit a request through live chat with your account ID. Changes take effect after identity re-verification is completed.

CONTACT & QUERIES

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute, update your account details, or request a review of a suspended account, our support team is available around the clock. Use the channel that works fastest for you — live chat is the quickest path for urgent account questions.

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Live Chat

Available around the clock from the account menu. Use this for urgent account holds, transaction disputes, or any question about how a specific term applies to your situation.

Email Support

Send detailed account queries or formal dispute requests to our support address listed in the account help section. We aim to respond within one business day.

Help Centre

The Help Centre in your account menu covers common questions about these terms, withdrawal verification steps, and how to update your registered contact details.

How These Terms Apply to Your Account

gomubet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with gomubet, you confirm that you meet the eligibility requirements for your region and that you are accessing our services where local law permits. These terms govern every action tied to your account — from your first DANA deposit to any

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GoPay or OVO withdrawal you request. We reserve the right to suspend or close accounts that breach these terms, including accounts where identity verification cannot be completed. Verification is a one-time step: submit a valid ID through the account settings page, and our team reviews it
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before your first withdrawal is processed. If your account is flagged for unusual activity, we may place a temporary hold while we review the transaction. You will be notified via the contact method registered to your account. Any dispute about a transaction must be raised within
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30 days of the transaction date. We do not retroactively adjust settled transactions outside that window. These terms may be updated; continued use of your account after a change is posted means you accept the revised version. Players in Makassar and across Indonesia can check the
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current version of these terms at any time from the account menu.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, live chat is the fastest way to get a direct answer.

These terms apply to anyone who opens or uses a gomubet account. Access is available only where local law in your region permits, and eligibility is your responsibility to confirm before registering.

Yes. We may update these terms at any time. When we do, the revised version is posted in the account menu. Continuing to use your account after a change is posted means you accept the updated terms.

We will notify you via your registered contact. You can raise a review request through live chat or email support. Accounts suspended for identity verification issues are usually resolved once valid documents are submitted.

Raise the dispute within 30 days of the transaction date through live chat or email, and include your transfer receipt. We review each case individually; settled transactions outside the 30-day window are not adjusted.

Send a data request through the account help section or via email support. We will provide a summary of the data we hold on your account in line with applicable data handling requirements for your region.

If you do not accept the current terms, you should stop using your account and contact support to request account closure. Outstanding balances will be processed according to the withdrawal rules in effect at the time of closure.

What You Agree To When You Use gomubet

How We Protect Your Account and Data

Data Retention

Cookie Use

Account Security

Requesting Changes

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Who do these terms apply to?

02 Can gomubet change these terms after I open an account?

03 What happens if my account is suspended?

04 How do I dispute a transaction made via DANA, OVO, or GoPay?

05 How can I request a copy of my account data?

06 What do I do if I no longer agree with the terms?

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